Ruta Residencia A mini-encyclopedia and digital platform for expats in Spain

Service Agreement (Public Offer)

~11 min read

These are the terms on which Aleksandr Nazarov (Ruta Residencia) provides the residency and permit support services described on this site. The agreement is formed when you submit an application form or make a first payment, see “How the agreement is formed” below. The current version of this document is always available at this link and under the “Agreement” tab of your dashboard.

Version dated [date of first publication].

Contents

Provider details and professional status

Provider: Aleksandr Nazarov, autónomo (self-employed) in Gijón, Asturias, Spain. NIE: Y9160793E. Registered business address: Calle San Paulino 21, 33204 Gijón. Trading name: Ruta Residencia (rutaresidencia.com). Contact email: info@rutaresidencia.com.

I am an advocate of the Saratov Bar Association (Russia) and an immigration and tax advisor in Spain. I am not a Spanish colegiado abogado, and I am not entitled to represent you before Spanish courts. Where court representation or actions reserved to Spanish colegiado abogados are needed, I bring in collaborating Spanish abogados by separate arrangement with you; the cost of that is agreed separately and is not automatically included in the price of the services under this agreement.

The services under this agreement are advisory and representation services for administrative procedures (dealings with UGE-CE, provincial Extranjería offices, and other Spanish authorities), not services of the regulated Spanish professions of gestor administrativo or abogado. Representation before the administration is based on a power of attorney (apoderamiento) that you grant separately; instructions are in your dashboard.

How the agreement is formed

The agreement is formed (the offer is accepted) at whichever of the following happens first:

The specific service you have chosen, its scope, and its price are recorded in your dashboard at the time of application (the “Overview” tab, quiz results). That record is part of your individual agreement and takes precedence over the general statements in this document regarding price and scope.

Your dashboard is accessed through a passwordless sign-in link (magic link) sent to the email you provide. Keeping that email account secure is your responsibility, and you bear the risk of a third party gaining access to your dashboard through loss of control over your mailbox.

Services included

Depending on the service you have chosen, I provide:

Services not included

Unless separately agreed and paid for, the following are not included:

Government fees (tasas) are paid by you. If, by agreement, I pay a fee on your behalf, that amount is included in your invoice or reimbursed separately.

Price and payment

The price of your service and its instalment schedule are recorded in your dashboard based on the number of applicants (adults and children) at the time of application. We charge everyone the same price: there are no discounts, no surcharges and no per-channel price lists.

Payment is made in three instalments:

The exact amount of each instalment for you is shown in your dashboard (“Overview” tab, payment section).

A change to the price published on the site does not affect agreements already in place: the amount recorded in your dashboard at the time of application stays fixed for the duration of your agreement.

If, based on your quiz answers, I conclude your case does not meet the requirements of the chosen procedure at the time you apply (a “red” quiz result), payment for that procedure is not opened to you: I do not accept payment for a case I assess as having poor chances at the time of the enquiry.

Free consultations and meetings

The number of meetings included in your service is shown in your dashboard. Meetings are held remotely, at an agreed time, in Russian or English.

If you miss a scheduled meeting without at least 24 hours’ notice, it counts as one of your included meetings.

Meetings beyond the included number are charged separately at the rate in effect at the time, which is confirmed to you before the meeting is booked.

Your obligations

You must provide the documents and information needed for the service within the timeframes I communicate, and ensure they are accurate, complete, and current.

I am not liable for delays, refusals, or other adverse consequences caused by incomplete, inaccurate, or late documents or information from you. Any extra cost this causes, such as expedited sworn translation, is your responsibility.

You must promptly notify me of any change to your contact details, in particular the email address that receives updates on your case. I am not responsible for the consequences of you not receiving messages because of an unreported change to your contact details.

Nature of the provider’s obligation

My obligation under this agreement is an obligation to act diligently and in good faith (obligación de medios), not an obligation to achieve a specific result (obligación de resultado). The decision on your application rests with the competent Spanish authority, and I cannot guarantee a positive outcome.

Processing times are set by the authorities themselves and are outside my control. I share the estimated timelines known to me at the time of consultation, but I am not responsible for changes made by the authorities afterward.

Case suspension and closure

If you do not respond to requests or provide requested documents within 45 days, your case is put on hold, and you are notified by email. Resuming a case after it has been on hold for more than 6 months may require an additional payment, the amount of which is confirmed to you in advance.

Services under this agreement are considered fully rendered, and the agreement concludes, upon whichever of the following occurs: a positive decision on your application, together with, where the service includes it, assistance obtaining the residence card (TIE); or a negative decision (subject to “Services not included” regarding court appeals); or 12 months elapsing from the date of the first payment without an application being filed for reasons attributable to you.

Right of withdrawal and refunds

If you are a consumer and the agreement was concluded at a distance (through the website, without a face-to-face meeting), you have the right to withdraw from the agreement within 14 calendar days of its formation, without giving a reason, under Spanish consumer protection law (Real Decreto Legislativo 1/2007).

If you expressly ask me to begin performing the service before that 14-day period ends (for example, by sending documents so work can start), and the service has been fully performed by the time you withdraw, the right of withdrawal no longer applies to that fully performed service. If the service has only been partly performed at the time of withdrawal, you are refunded the amount paid, less the value of the work actually completed, in proportion to the instalments described under “Price and payment”.

Outside the 14-day period, and for customers who are not consumers, refunds work as follows: the first payment is not refundable, as it covers work already completed by the time of withdrawal (case review, document checklist); the second payment is not refundable if the file has already been prepared or filed at the time of withdrawal; the unfinished portion of paid-for work is refunded in other cases.

Where a refund is due under this section, it is made within 14 days of receiving your written withdrawal request, using the same payment method you used, unless otherwise agreed.

Personal data protection

I process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). The full terms of data processing, including retention periods and your rights, are set out in the privacy policy; this section covers only what is directly relevant to performing this agreement.

Categories of data processed: identity documents, income and employment details, family composition, and documents required by the procedure (including, where applicable, criminal record certificates). The legal basis for processing is performance of the agreement and, where applicable, legal obligations connected with representation before public authorities.

Your documents are shared with third parties only to the extent needed to provide the service: the competent Spanish authorities, and, where necessary, sworn translators and collaborating abogados engaged under “Provider details and professional status” above. Data is not shared with third parties for marketing purposes and is never sold.

Liability

I am liable for culpable non-performance or defective performance of my obligations under this agreement, as provided by applicable law.

My total liability to you under this agreement is limited to the amount you have actually paid under it, except where a limitation of liability is not permitted under applicable law (in particular for wilful misconduct or gross negligence).

I am not liable for the acts or decisions of government authorities, for the authenticity or accuracy of documents you provide, or for the consequences of changes in law or in how it is applied after a consultation has taken place.

You may bring a claim relating to the services provided under this agreement within 5 years of the date the claim could first have been made - this is the general limitation period for personal actions under Spanish law (article 1964 of the Spanish Civil Code, as amended by Law 42/2015 of 5 October). After that period, a claim loses judicial protection even if the underlying right has not otherwise lapsed.

How we communicate

The official channels for your case are your dashboard and the email address you registered with. Correspondence outside these channels is not treated as an official notice under this agreement.

I respond to enquiries within a reasonable time, generally no later than 4 business days, except during holiday periods, which you are notified of in advance.

As with any business providing services in Spain, you have the right to file a formal complaint (hoja de reclamaciones) under Spanish consumer protection law. A fillable form is available here (currently in Russian); the official regional form can also be obtained from the consumer affairs portal of the Principality of Asturias - Consumo Astur. You can also request the form directly from me by email, and I will send it to you within a reasonable time.

Changes to these terms

I may change the terms of this offer from time to time for new customers. The date of the current version is shown at the top of this document.

If you have already entered into an agreement, the terms in force when you accepted the offer (see “How the agreement is formed”) continue to apply to you, except where a change is required by applicable law.

Governing law and disputes

This agreement is governed by the law of the Kingdom of Spain.

We aim to resolve disputes by negotiation. Where an out-of-court resolution is not possible, a dispute is referred to the competent court under applicable law, including the mandatory consumer-protection rules that determine jurisdiction in favour of the consumer.

Final provisions

If any provision of this agreement is found invalid, the rest of the agreement remains in force; the invalid provision is replaced with one that best reflects the parties’ original intent.

Matters not covered by this agreement are governed by applicable Spanish law.

For any question about this agreement, contact info@rutaresidencia.com.

Author Aleksandr Nazarov